fbpx

Privacy Policy

Your data is incredibly important to you and to us. Merchant House Group uses and stores your data for fulfilling a contract with you to manage your event or experience, and/or for marketing with your consent. You may withdraw consent for marketing at any time.

What do we collect?

To enable us to manage your reservation we may ask you to provide personal details such as:

  • Name
  • Email address
  • Address
  • Telephone number
  • Payment details
  • Guest names

For marketing, we may  collect

  • Name
  • Email address
  • Postcode

What do we do with your data?

Merchant House Group will never pass or sell your data outside the Group of companies (Merchant House Group, The London Bar Consultants Ltd) except where a third party requires the data to provide communications as part of our normal service.

We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics etc.

If you decide you can choose to Opt In to marketing information to hear more about our new openings, events and seasonal offers.

Your Rights

You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on hello@merchanthouse.bar

You have the right to stop marketing at any time.  You can just click Unsubscribe on any email you are sent or let us know at any time by sending an email to hello@merchanthouse.bar

Gift Vouchers and Masterclass Tickets etc.

Merchant House uses trusted 3rd party providers, Ticket Tailor and Design My Night, to manage the payment and fulfilment processes of purchasing one of its vouchers.

By placing your order you are providing us with Personally Identifiable Information (PII) which we will only use for the following purposes:

  • Fulfilling your order and, if for the benefit of someone else, communicating it to them.
  • Collecting payment from you (which involves giving some of your PII to the payment processing provider).
  • If you provide consent, sending you marketing communications.
  • Statistical analysis.

We do not need your specific consent for that as that processing is necessary if we are to fulfil our contractual obligations to you. We have a legitimate interest in using your data for statistical analysis.

If you have consented to us using your PII for marketing purposes, we will cease using it for that purpose if you withdraw that consent by informing us using the contact details set out above, or by unsubscribing from our emails.

You also have the right at any time to ask us what PII of yours we hold, to have it corrected if incorrect and to object to the way in which we use it. To request for your data to be removed from our system, please click here. To request for your data to be removed from the Gift pro system, please click here.

When you place an order, payment is collected online and you are providing the payment data directly to our payment processing provider. We do not see or hold your full card payment details.

How secure is your data?

The Merchant House Group team employs a wide variety of security measures to back up, protect and manage your data. We undertake to secure your data as much as possible using up to date technology and robust policies and processes.